Questions and Answers

Currently the site is online only. Some of our products are available in stores across the country:

• Mosaic-Netivot Yosef Smilo 12, Netivot 0528828829
• Meeting point - Lotem corner Narkis, Shaalavim 0542883550
• Avia Boutique - 185 Harub, Tzofim 0547493523
• Loved in the Square - Etrog Mansion 1, Shapira Center 0544750698
• Location - Kfir Mall, Kiryat Ata 0502594799

It is important to emphasize that not all products are there, so if you come across a specific product/size, it is worth checking with the store to see if it is in stock. Of course, you can place an order from our website and exchange or return it according to the policy that appears on the site.

Yes! As soon as your order leaves our warehouses, you will be emailed a link to a courier company with a tracking number. Using this link, you can check the current status of your shipment.

You can cancel/change the order as long as it has not been picked up by the courier company. Send a WhatsApp message to customer service at: 0559648775, including the order number and the requested service.

First of all, we apologize for the inconvenience! Please send a WhatsApp message to our customer service with your order number and a picture of the damaged/incorrectly received item and we will take care of you as soon as possible.

Yes, you can choose to place your order with the self-pickup option. Pick-up is from our warehouse in Rishon LeZion at 9 Rabbi Trubetz Street. Of course, you will receive a WhatsApp message when your order is ready for pickup.

The shipment will reach you within 1-5 business days from the date of placing the order. Please note if a different delivery time is specified on the product page. During sales, delivery times may be extended by 7-14 business days.

If the package is lost during shipping we will do everything we can to assist. We will not be responsible for packages that have been proven to have arrived at their destination. Once the order has arrived at its destination we cannot be responsible for items that are lost or stolen.

You can visit the "Exchanges and Returns" page in the attached link and stay up to date with all the information. For any additional questions or to begin the exchange or return process, you can contact us on WhatsApp at: 0559648775
Exchanges and returns

There could be several reasons for this:

• Your credit card may have expired.
• You may have exceeded your credit limit. Please contact your bank.

A transaction can be made in up to 3 interest-free installments.

You can unsubscribe at any time by clicking the unsubscribe link at the end of each email.

Lidor usually wears a size S. If you have any questions, please contact us on WhatsApp: 055-964-8775 and we will be happy to advise you.

Of course we'd be happy to help! You can find information about the cuts, size chart and model data on the item page. If you need further help, you can contact us via WhatsApp at: 055-964-8775.